Common Citrix Workplace error and how to resolve:

Common Citrix Workplace error and how to resolve:

SSL Error 61: You have not chosen to trust "Entrust Root Certification Authority - G2", the issuer of the server's security certificate

This issue can occur due to Certificate mis-propagation when Citrix is loaded, this will cause the VDI-launcher to fail constantly:  The normal troubleshooting flow includes deleting cookies/clearing cache, closing the Brower and opening it up again to test:  (This may have to be repeated multiple times until the Certificate flow repairs itself:

If this doesn't work, follow the below documentation steps on updating the receiver/launcher and re-downloading the Root Certificates:

https://support.citrix.com/s/article/CTX101990-ssl-error-61-you-have-not-chosen-to-trust-certificate-authority-on-citrix-receiver-for-windows?language=en_US

Link to certificates directly:  (Ensure to delete old certificates before installing new ones)
https://www.instantssl.com/install-ssl-index


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